In case you want to return or exchange a product:

Exchange and return

In the event that you wish to return or exchange the product:
Contact the customer service number 0560000934 during working hours daily from 9 am to 6 pm from Saturday to Thursday except for Friday and public holidays and holidays. You can communicate through the e-mail support@fekrait.com.sa in the event of a malfunction during the specified warranty period After using the product, communication takes place via written chat to customer service www.fekrait.com, and they will solve your problem and answer your inquiries.
Within 2 days of receiving the request. If you order using a credit card, we will refund the price of the product (item) only with a deduction of system setup fees, credit card operating company fees, and refund request fees. Please note that it may take between 7 to 14 business days for the amount to appear in your bank statement once the payment has been processed by the Finance Department.


The warranty is for a full year against programming defects.