In keeping with the digital age, many companies today choose to adopt the electronic receipt system to collect their payments from their customers, instead of printed paper receipts. Of course, there are many advantages to using electronic receipts. This may improve customer satisfaction and thus increase revenue. What is the electronic receipts? That's what we'll recognize in the rest of the article.
What are the receipts?
When customers buy goods from a company, the manager and consumer must have proof of payment for the items purchased, The purpose of the receipt is to provide evidence of a financial transaction between the customer and the business And in the past, receipts could only be printed on a strip of paper. refers to the price of the item, the amount paid by the customer and the date of printing of the receipt, Traders had to keep these receipts stored in physical files to track their financial resources.
What are electronic receipts?
Electronic receipt, known as electronic receipt, is a digital copy of a traditional paper receipt generated and delivered electronically As companies and even freelancers now have the option to create electronic receipts to send to customers, Instead of printing information on paper, where the receipt is sent to the client via email or on another digital platform, such as email or mobile phone applications, as proof of transaction, It contains the same transaction information as paper receipts, such as date, time and items purchased.
Electronic receipt functions
The importance of electronic receipts is reflected in their ability to provide companies with a more efficient and sustainable alternative to paper documents, thus providing electronic receipts with a range of functions for their users, as follows:
Capture critical information
Electronic receipts allow the transaction amount, consent code, device ID, trader ID, date and time to be stored digitally and can be stored for a very long time.
Access anytime, anywhere
Users authorized by banks and merchants can log into the web portal to view their electronic receipts, and search them with different search options.
Transaction Alert
Electronic receipts enable traders to receive SMS, email or app notifications for each transaction case, and URL link can also be sent via SMS/email to view the e-receipt.
Fast Media
SMS and e-mail notifications for e-receipts are delivered within seconds.
Merchant Portal
The trader can log in, view, print and download multiple transaction receipts and export details for easy report creation.
Multiple outlets
Easily track transactions across multiple single-system work ports
Re-send e-receipt
Through the customer's transaction date and time only, the system can easily track the details of the previous transaction and re-send the electronic receipt.
Establishment of settlement receipt
Companies can offer total settlement claims with the bank.
Create an electronic delivery form
Specific message templates can be set for each eligible requirement, and if emailed, they can also offer personalized promotions, incentives to communicate on social media and more.
Features of electronic receipts
The use of electronic receipts is becoming increasingly widespread as a result of the increase and need for more efficient and sustainable alternatives to paper receipts, as well as due to the advantages offered by electronic receipts. Perhaps the most prominent of these are:
1. Lower cost
Paper receipts cost their users a lot, so today billions of dollars are saved to invest in switching to electronic receipts worldwide. With digital receipts, there is no paper, which means you cancel any additional costs, and as such, you can transfer these funds to other aspects of business operations.
2. Successful Marketing
You cannot discuss the pros and cons of electronic receipts without mentioning marketing technology, such as B2B Marketing and B2C Marketing, because the latest technology in creating electronic receipts also stores customer information In addition, you can also send customized messages with each receipt and, more than anything else, electronic receipts help retailers grow their email lists This makes it easy to email copies and attract continuous patronage.
3. Easier storage
Paper receipts take over a lot of physical real estate in your organization and customers also suffer from this and lose many receipts soon, Even if receipts are not lost, they end up fading, and here electronic receipts solve all these problems easily While many digital receipt platforms allow you to store copies in the cloud, customers can also keep their receipts in email boxes.
4. Include e-mails
State-of-the-art electronic receipt technology allows retailers to include marketing messages - they can even customize emails to customers themselves, through information collected from email subscriptions (Also known as the email you need to provide to get the receipt digitally) retailers can identify their best target consumer and the type of goods they are likely to continue to buy, and e-mail receipts have become the ideal solution for replacing traditional receipts.
5. Strengthening Customer Relationship Management (CRM)
Electronic receipts contribute to a smooth and convenient customer experience by providing a quick and digital guide to purchase customers receive transaction details directly via email or mobile phone applications, This eliminates the need for paper receipts, and this digital delivery is quick and accessible from anywhere, Furthermore, companies may use electronic receipts to provide personal rewards, Integrate loyalty program, valuable insights on the date of purchase, thereby increasing customer satisfaction and engagement in general.
Conclusion:
In short, electronic receipts can improve the customer's experience by providing personalized messages, loyalty program updates or promotions, and make returns or exchanges easier by making sure the receipt is always readily available.
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References:
1. < < Digital delivery system makes paper waste a thing of the past > >, innovationorigins
2. < < Digital receipts for services > >, deccanherald
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